Cobi Konadu, Wellness Practitioner

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Background

Cobi Konadu is a health and wellness practitioner based in Seattle, Washington. I was brought in to propose a new design for her website that would highlight her story, services, and testimonials in order to increase bookings and act as an introductory touchpoint for her clients.

My Role

Role: UX Design and Branding

Tools: Photoshop CC, Illustrator CC, Squarespace

Deliverables: Wireframes, Branding Guides


Process

In order to get a good picture of the pain points that Cobi was experiencing through her practice, I conducted an online guerilla survey on Google Forms to discover how people find a wellness practitioner. Below are selected questions and answers that drove the backbone of the process.

Questions

  • What is important for you to know when choosing a wellness practitioner?

  • How important is it for you to feel a connection with your practitioner?

  • If important, what helps facilitate that connection?

  • When looking to get body work done, is it important to you that your practitioner offers a variety of services?

Answers

  • “It is important for me to know the practitioner’s credentials and a little bit about their background. If I know that they’ve studied and put in a lot of work then I can feel comfortable knowing that my care is in good hands.”

  • “I want to be able to find comfort in knowing that my practitioner not only has a regular practice but is an expert in their field and lives the lifestyle that they teach. If I can know this through social medias like Instagram or Facebook or even through the Internet then I will feel connected.“

Jobs To Be Done (Job Stories)

We often tell ourselves stories to justify or give us reasons why we choose to incorporate a change in our lifestyle. Job stories help explore different contexts as to why someone would want to book an appointment with Cobi. Below are some job stories I created based on answers from the survey that address the situation, motivation, and the outcome.

  1. When my doctor suggests alternative methods for body care, similarly to my doctor, I’d like to know about my practitioner’s certifications and licenses, so I feel comfortable receiving their care.

  2. When I want to train and prepare for an upcoming marathon, I want part of my training to focus on pain relief, so I can feel better when I’m running.

  3. When I’m looking to get away from it all, I’d like an option to deepen my practice, so I can relax as well as learn how to sustain my life/work balance.


Using the survey answers as a reference point, I set about analyzing Cobi’s current website to understand where drop-off might happen. To the right, I’ve laid out various pathways from potential clients who want to learn more about Cobi and potentially book an appointment.

>> Click the photo to view a larger version


I then created a persona of one of Cobi’s potential clients. I often went back to Theresa’s profile when designing the website.


Armed with research, a persona, and job stories I went about designing a new experience. Through my research it was clear that people first wanted to get to know Cobi to assess her qualifications, her background, and what she offers before booking an appointment.


Results